All communication consultants share a passion for leveraging their core expertise in how people connect, work and build together, and grow collaborative environments. A communication consultant is aware that the same word can carry different meanings for different people. Therefore, they are trained to listen carefully to hear and understand not only just the words […]
The Key To Physician Communication
Physicians can be the very best in their specialty, but they also need to be exceptional communicators. This means they must be skilled in a variety of communication techniques. They need to be able to effectively and compassionately provide information that truly connects with patients, family members, and caregivers. And just as important, physicians must […]
The Top 4 Barriers To Effective Communication
You’ve been communicating in one way or another your entire life. When you think about it, you realize there are many ways to communicate—and those methods have changed as you grew from an infant to an adult. What worked when you were a toddler or a middle schooler might not be appropriate as a professional; […]
Where Have We Missed The Mark In Doctor-Patient Communication?
Positive patient outcomes depend on effective communication, and improving doctor-patient communication begins with developing a deeper understanding of how you currently communicate. This is especially true for medical providers, since they often deal with literal life-and-death situations. But where have we missed the mark in doctor-patient communication? One-Way Patient Communication Even when a patient is […]
What Is Organizational Communication?
These days, most work is team-based, no matter what the type of organization. Interdisciplinary teams work together to propel their organizations forward, whether it’s in software, hospitality, manufacturing, or healthcare. This means that an engaged and well-informed team is one of a leader’s most important tools. But how do teams become engaged and well-informed? In […]
How To Communicate Feedback Effectively: The One Thing That Matters Above All
Over time, within the context of management training and leadership communication, the concept of feedback has shifted from the description used by musicians, performers, and athletes to the much more narrow focus related to acts a supervisor performs, most often during an annual review. Most people think feedback is a message a leader creates and […]
The Principles and Power of Conscious Communication
If you’re like most people, you speak thousands of words every day. However, in doing so, you don’t necessarily accomplish what you intend to. Most of the time, we know our intention and what we want to say. When the desired goal isn’t achieved, you might assume the other person just didn’t understand you. What […]
What is Grasping?
In a previous blog, we covered hand-off communication and touched on the concept of grasping. You know that clear communication is essential no matter what your industry or job role. But many people confuse confidence and repetition with grasping. In this article, we’ll answer the question “What is grasping?” Grasping involves not only how people […]
What Is Handoff Communication?
Regardless of industry, communication is key when it comes to exchanging information. Whether it’s customer service handing a call off to someone more experienced or medical providers changing shifts, it’s vital to ensure that the person taking over grasps the big picture as clearly as possible. This can be true even within the same company. […]
What So Many People Get Wrong About Leadership Communication
Communication﹘ it’s an activity that humans engage in all day, every day. Whether it’s face-to-face, through an email, or in an old-fashioned written note, interaction with other humans in the hope that we will share a mutual understanding of a specific topic is essential to both life in modern-day society and our very survival. At […]